Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $50 per applicant. You may pay these online by credit or debit card or in office with a personal or cashier’s check. All application fees are nonrefundable.
How do I apply?
Applications may be found under the “Floorplans
” tab of our property website, or you can stop in the office for a paper application during business hours.
Which utilities do I pay?
Residents are responsible for paying their electric bill through Ameren, and will pay for Water, Sewer, and trash in addition to their monthly rent.
What is the security deposit?
Security deposits will vary depending on qualifying criteria. The standard deposit is $250.00 but can increase based on screening results.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first and a $75 late fee is assessed on the 6th
of every month (including Sundays and holidays). There is an additional $5 charge per day until the rent payment is made in full.
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Before any pets are allowed in the apartment a one-time, nonrefundable pet fee is required to be paid. It is $300 for 1 pet and $450 for 2 pets. Monthly pet rent is $30 for the first pet and an additional $20 for the 2nd
pet. There are no weight restrictions. Breed restrictions apply, please contact the office for details.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is $2500. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
All of our apartment homes are cable and internet ready. Charter Communications and AT&T are our community cable and Internet providers.
Is renters’ insurance required?
All residents are required to maintain renter’s insurance with at least $100,000 worth of liability coverage. We recommend using ePremium
. You may choose to opt out of the renter's insurance requirement for an additional monthly fee of $25.
Can I grill on the property?
You are allowed to use gas grills on the property if you are located on a ground floor and the grill is situated 10 ft or more from the building, per local fire codes. No grilling is permitted on a balcony or within 10 ft of a building. We also provide a gas grill at our pool area for resident use.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment. Outside of business hours, you will need to contact a locksmith.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.